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Terms & Returns

Last updated: [date]

Draft template for UK consumer sales. The returns position for bespoke/framed goods is highlighted below — please confirm Alice’s policy and have this reviewed before launch. This is guidance, not legal advice.

Ordering

At present, prints are not purchased directly online. You send a request through the website, and we reply to confirm availability, price and delivery. A contract of sale is formed only once we confirm your order and payment in writing.

Price & payment

The price of the print is £450, framed, including free UK delivery. Payment arrangements will be confirmed with you directly. Prices include VAT where applicable.

Delivery

We deliver within the United Kingdom. Prints are made to order and hand-framed, so please allow [X] weeks. Items are sent fully insured; risk passes to you on delivery.

Returns & cancellation

Each print is made to order and individually framed for you. Under the Consumer Contracts Regulations 2013, the standard 14-day cancellation right does not generally apply to goods made to your specification or clearly personalised.

We want you to love the work, so: [state Alice’s goodwill policy — e.g. “if the print arrives damaged or faulty we will repair, replace or refund it in full.”]

Nothing here affects your legal rights in respect of goods that are faulty, damaged or not as described.

Copyright

All photographs and text on this site remain the intellectual property of Alice Sinclair. Purchasing a print does not transfer copyright or any right to reproduce the image.

Contact

Questions about an order or these terms: [contact email].